Daily Log

For information and troubleshooting purposes there is a daily log file that provides details on every event that was played. The file is located on the Media Sequencer machine at: %ProgramData%\Vizrt\Media Sequencer. It is not set up as part of the installation process, and must therefore be created as part of the installation process described in the Playout section.

The logging file naming convention is ChannelName-YY-MM-DD.log. Each file includes the events played on that calendar day, which may not necessarily correspond to a playlist. As such, the events in a playlist that starts at 7 AM and extends till the following day at 6 AM will be saved in two separate files, one for each calendar day.

Below is an example of a log file’s contents:

As Run Logs

Daily log files in and of themselves are difficult to understand. However, you can submit log files to log analysis in order to mine them for useful information.

You must manually transfer the logs to your machine in order to analyze the As Run logs. The log directory on your remote Media Sequencer is set under the Logging section.

Each log entry contains the event date and time, template name, and content of each template field.

If you want to perform a simple analysis of your logs you can use Viz Multichannel's built-in analysis tool.

Channel and Playlist Reports

Channel and playlist reports can be created two ways: for a single channel and playlist or for multiple channels and playlists.

Multichannel Log Files

Multichannel and several Multichannel components write log files as they run. The log files are ordinary textfiles and can be helpful for reporting or error detection and debugging.

• The log files are written to the directory %PROGRAMDATA%\Vizrt\Multichannel.

• This will normally be: C:\ProgramData\Vizrt\Multichannel.

• Note that since the \ProgramData directory is normally a Windows hidden directory, you will be required to explicitly insert the directory name %PROGRAMDATA% in the address field in Windows Explorer to reach it.

• Each Multichannel component (for example, PlayListImporter and Schedule Collector) will write it’s log files in a separate directory as documented below.

  Warning: Care should be taken to set up automatic tasks or manual routines to prune or delete old log files that are no longer needed, otherwise the log files could eventually fill the disk.

Log File Locations

As explained above, all log files in the list below are relative to the log file base directory .\Logs therefore refers to C:\ProgramData\Vizrt\MultiChannel\Logs

• Multichannel: .\Logs

• Harris Integration Module: .\HarrisIntegration

• Pebble Beach Marina Integration Module: .\MarinaIntegration

• %ProgramData%\Vizrt\Multichannel\PlaylistImporterV2
  For 32 bit (legacy v1 setup): PlayListImporter: .\PlaylistImporter

• SCC Schedule Collector: .\ScheduleCollector

• Playlist History Manager: .\PlaylistHistoryManager

• Promo Server: No log-file on disk, use Windows Event Viewer

• Integrations Hub: No log-file on disk, use Windows Event Viewer

ELF Log Dump Files

ELF dump files can be created in the event that a program crash should occur. ELF files are binary files, sometimes used by Vizrt support for debugging. If generated, the Elf files will be created in: