Can Licenses Be Updated during Run-time?

When the ticket activation process starts, any license verification calls of Vizrt software are temporarily blocked. This means that the current operation runs without interruption against the former license status until the ticket activation process is completed.

What Should I Do if my Software Container Is Corrupt?

Changes in the hardware configuration of a computer (replacement of a motherboard, graphic card, CPU, ...) are the most common reasons for a corrupt software base license container. In this case, the license can no longer be used and the container must be deleted by Vizrt. You must then request a new license from your regional first-level support.

In order to receive a replacement license, please provide us the following documents:

• Official statement that describes the case (hardware is broken or stolen, ...).

• Photos of damaged hardware.

• In case of stolen parts, enclose the notice of loss.

• ID of the corrupt container or the computer name from which the container is located.

How to Upgrade Old Sentinel Licenses to the New Portal?

Customers will be required to discuss license migration from Sentinel to WIBU with their manager or the CS team, who then reachs out with relevant information to the Licensing team.

There will be no automated upgrade in the portable once WIBU 3.0 is launched.