This is the Graphic Hub Administrator Guide, which provides the information needed to configure and operate the Graphic Hub.

This page contains the following topics:

Feedback and Suggestions
Legal
- Disclaimer
  - Antivirus
- Technical Support
Graphic Hub Log Files

Feedback and Suggestions

We encourage suggestions and feedback about our products and documentation. To give feedback and/or suggestions, please contact your local Vizrt customer support team at www.vizrt.com.

Legal

No part of this software, documentation or publication may be reproduced, transcribed, stored in a retrieval system, translated into any language, computer language, or transmitted in any form or by any means, electronically, mechanically, magnetically, optically, chemically, photocopied, manually, or otherwise, without prior written permission from Vizrt. Vizrt specifically retains title to all Vizrt software. This software is supplied under a license agreement and may only be installed, used or copied in accordance to that agreement.

Disclaimer

Vizrt provides this publication “as is” without warranty of any kind, either expressed or implied. This publication may contain technical inaccuracies or typographical errors. While every precaution has been taken in the preparation of this document to ensure that it contains accurate and up-to-date information, the publisher and author assume no responsibility for errors or omissions. Nor is any liability assumed for damages resulting from the use of the information contained in this document.

Vizrt’s policy is one of continual development, so the content of this document is periodically subject to be modified without notice. These changes will be incorporated in new editions of the publication. Vizrt may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time. Vizrt may have patents or pending patent applications covering subject matters in this document. The furnishing of this document does not give you any license to these patents.

Antivirus

Vizrt does not recommend or test antivirus systems in combination with Vizrt products, as the use of such systems can potentially lead to performance losses. The decision for the use of antivirus software and thus the risk of impairments of the system is solely at the customer's own risk.

There are general best-practice solutions, these include setting the antivirus software to not scan the systems during operating hours and that the Vizrt components, as well as drives on which clips and data are stored, are excluded from their scans (as previously stated, these measures cannot be guaranteed).

Technical Support

For technical support and the latest news of upgrades, documentation, and related products, visit the Vizrt web site at www.vizrt.com.

Graphic Hub Log Files

A Graphic Hub overall report, which contains all Graphic Hub log files and additional system information, can be generated in the Graphic Hub Terminal.

All services installed on the same machine will be included in the export.

If there is no Graphic Hub terminal running on the workstation where the Graphic Hub Deploy Agent is running select and generate these log files:

Graphic Hub Log files
- Location: <current Graphic Hub data directory>/LogFiles
- Purpose: Graphic Hub runtime and error information.
System Event Log
- Location: Start > Run... > eventvwr.exe > Event Viewer > Windows Logs
- Name: System
- Purpose: Information from the current windows system.
- To create: Right click on System and select Save all Events as...
Application Event Log
- Location: Start > Run... > eventvwr.exe > Event Viewer > Windows Logs
- Name: Application
- Purpose: Windows crash information of programs
- To create: Right click on Application and select Save all Events as...
Vizrt Event Log
Graphic Hub Deploy Agent system log (only exists if Graphic Hub Deploy Agent is installed).
- Location: Start > Run... > eventvwr.exe > Event Viewer > Applications and Services Logs
- Name: Vizrt
- Purpose: Deploy agent event log.
- To create: Right click on Vizrt and select Save all Events as...

Graphic Hub Component Logs

In general, all Graphic Hub Components log files containing important information:

Location: %PROGRAMDATA%\vizrt\COMPONENTNAME
Purpose: Configuration and logs of the Graphic Hub component

Graphic Hub REST Log Files

A Graphic Hub REST report, which contains all relevant log files and additional system information according to Graphic Hub REST, can be generated in the Graphic Hub REST web interface.

If this is not possible select and generate these log files:

Location: %ProgramData%\vizrt\Viz GH Rest\logs
Purpose: Connection, error and event logs of the Graphic Hub REST.

Graphic Hub ImEx Log Files

A Graphic Hub ImEx Report, which contains all relevant log files and additional system information according to Graphic Hub ImEx, can be generated in the Graphic Hub ImEx web interface.