If you don't find answers to your issue here, please contact Vizrt support at https://www.vizrt.com/support.

Troubleshooting Tips

Services Don't Start After Installing the Latest Preview Server

Machines with Apple's Bonjour installed sometimes do not permit Preview Server to be installed. Uninstalling Bonjour may resolve this.

It is possible to add the same renderer multiple times on the Preview Server Home page if you use different spellings. For example, a renderer can be added by entering its hostname, and if the IP address is subsequently entered, the renderer will be added again. Adding the same renderer twice will produce incorrect snapshots.
Snapshots of scenes with no key defined will result in empty images.
Adding video mode Viz Engines as renderers could produce incorrect results in scenes using ControlVideo.

See Also