Problem

I want to take scrolling carousel messages On Air, but the messages do not appear as expected.

Solution

This problem can be caused by various errors.

• First, make sure that the Ticker Service is running. You can check if this Viz Ticker component is running, from the Handler Settings Frame in Viz Ticker Client. If the error message above appears, error: Connection to ticker service failed, Ticker Service is not running. The service can be launched from Start > All Programs > Vizrt > Viz Ticker > Ticker Service, or can be launched as a service.

  Note: On Windows 10, Ticker Service must be run with administrator privileges. For more details, see To Start Ticker Service as a Service.

• If you are sure Ticker Service is running successfully, continue the problem-solving process by making sure that the scene is designed according to the scrolling carousel Design Conventions.